EK33 Privacy Policy — Your Data Is Safe With Us

This Privacy Policy describes how EK33 ("we", "us", "our") collect, use, and safeguard your ("user", "player") personal information. This policy applies to the EK33.im website, mobile application, and all related services.

We believe privacy is a fundamental right for every individual. That's why, from the moment you register at EK33 to every transaction you make, your data is protected with the utmost care. Thousands of players across Bangladesh trust us — and safeguarding that trust is our foremost responsibility.

EK33 only collects information that is necessary to provide its services — we never ask for anything beyond that. The types of data we collect are detailed below:

Copies of government-issued ID submitted during the KYC verification process are stored securely and used solely for identity verification purposes.

EK33 uses the information it collects for the following purposes:

• To create and manage your account and verify your identity.
• To process payments and keep financial transactions secure.
• To provide customer support and resolve your issues.
• To prevent fraud and combat money laundering.
• To personalize your gaming experience.
• To analyse and improve platform performance.
• To comply with legal and regulatory obligations.
• To send you promotional offers and updates, with your consent.

EK33 may share certain information with third parties in the following limited circumstances:

• Payment Processors: Necessary payment information is shared with bKash, Nagad, Rocket, or your bank to process transactions.
• Regulatory Authority: Data may be disclosed to licensing authorities or government agencies when required by legal obligation.
• Game Providers: Limited data may be shared with authorized game providers for game operations.
• Security Partners: Data may be verified with authorized security partners for fraud prevention purposes.

EK33 uses cookies on its website. Cookies are small text files stored in your browser. The following types of cookies are used on EK33:

You can disable cookies through your browser settings. However, disabling essential cookies may cause certain website features to stop working.

EK33 uses world-class technology to keep your data secure. Our layers of protection include:

• Your password is never stored in plain text — we use bcrypt hashing.
• Instant alerts are sent in response to any suspicious login attempts.
• Regular penetration testing and security audits are conducted.
• Staff access to data is restricted to the minimum necessary.

Your security matters too — use a strong password, avoid logging in on public Wi-Fi, and never share your login credentials with anyone.

Every EK33 user has the following rights regarding their personal data:

To exercise any of these rights, please contact us by email. EK33 will respond to your request within 30 business days.

EK33 retains your information for defined periods. Retention duration depends on the type of data and applicable legal requirements:

• Account Information: For the duration of active account use and 5 years after closure (as required by law).
• Financial Transactions: 7 years (in accordance with international financial regulations).
• KYC Documents: 5 Years after account closure.
• Gaming Logs: 3 Years (for dispute resolution).
• Support Conversations: 2 Years.
• Marketing Preferences: Until you opt out.

Once the designated retention period ends, data is securely deleted or anonymized.

EK33 takes children's privacy very seriously. Our platform is strictly not intended for anyone under the age of 18.

If you believe your child has created an account on EK33, please contact us immediately. We will act swiftly to resolve the matter.

EK33 may update this Privacy Policy from time to time. In the event of any changes:

• You will be notified via email or an in-platform notification prior to any significant changes.
• The "Last Updated" date at the top of the page will reflect any changes made.
• Continued use of the platform after any changes have taken effect will be considered acceptance of the updated policy.

For any privacy-related questions or requests, please contact our Data Protection team:

Please clearly state the subject of your inquiry and contact us from your registered account email so we can verify your identity quickly.